HOTNAT allows customers to take the next available train of a Railteam member if they miss their originally scheduled connection due to a delay or cancellation of a previous high-speed train and the HOTNAT criteria are met: The missed connection must be between two high-speed trains within the Railteam alliance, the feeder train is delayed or cancelled, and the change takes place at a HOTNAT station (Paris, Brussels, Cologne, Munich, Basel, Zurich). Utilizing the HOTNAT service is subject to seat availability on each train. If you fulfil the HOTNAT criteria, please ask the service staff for authorization.

In principle, you have access to the lounges of Railteam members if you are a status customer of a Railteam partner and have a valid ticket for an international train for the day on which you wish to access a lounge. Please inform yourself with your Railteam partner about the possibilities of lounge access.

If you are eligible for HOTNAT, you must contact the service staff at a service counter or information desk in the respective HOTNAT station to receive a confirmation. Your eligibility to HOTNAT depends on the capacity of the train in question, as HOTNAT is a goodwill arrangement.

No, the lounge access provided by Railteam only applies to Railteam partner status customers. Inform yourself with the respective Railteam partner about other possibilities to get lounge access.

Yes, if you are travelling with an Interrail Pass and seat reservations, you can use HOTNAT if the HOTNAT criteria are met and there is available capacity on the train.

If you would like to find out more about a Railteam partner and their policies, please consult their website or contact the Railteam member's customer service.